Terms and Conditions

Last updated: 21/1/2026

These Terms and Conditions apply to our website at Interviewa.com and our AI interview services (together, the Services).

1. Who we are

We are Innovation 13 Limited trading as Interviewa, a company registered in England and Wales with company number 16606645 and registered office at 86-90 Paul Street, London, England, EC2A 4NE.

Contact: [email protected]

2. Important note about how Interviewa is used

Interviewa provides an AI interview experience and generates structured outputs such as transcripts, summaries, scores, and analytics.

Interviewa is decision support, not a decision maker. The Customer sets the criteria and remains responsible for admissions, hiring, selection, progression, and all final decisions.

3. Definitions

Customer an organisation or person that creates an account to configure interviews, invite participants, and review results.

Participant a person invited to complete an interview.

Outputs any transcripts, summaries, scores, analytics, recommendations, or similar results generated by the Services.

Customer Content interview templates, criteria, questions, branding, prompts, and any materials uploaded or provided by the Customer.

Participant Content recordings, answers, video, audio, text, documents, and any content a Participant submits during an interview.

Customer Data personal data processed on behalf of a Customer, including Participant personal data.

We, us, our Interviewa.

4. Acceptance of these Terms

By accessing or using the Services, we agree to be bound by these Terms. If we do not agree, we must not use the Services.

If we use the Services on behalf of an organisation, we confirm we have authority to bind that organisation.

5. Eligibility and accounts

Account registration

We must provide accurate information and keep it up to date. We are responsible for all activity under our account, including activity by authorised users.

Security

We must keep login credentials confidential and notify us promptly if we suspect unauthorised access. We may require password resets or other security steps.

6. Our Services

We provide a web based AI interview experience, interview configuration tools, and outputs such as transcripts, summaries, scores, and analytics.

We may change, update, or improve the Services over time. We will not materially reduce core functionality for paid plans without reasonable notice, unless required for security, legal, or operational reasons.

7. Trials, plans, ordering, and usage

Trials

If we offer a trial, it is provided as is and may be limited by time, usage, features, or capacity. We may end a trial if we reasonably believe there is misuse or risk.

Plans and usage limits

Plans may include usage limits such as number of active roles, interviews completed, minutes processed, storage, or users. If we exceed limits, we may charge overage fees, require an upgrade, throttle usage, or suspend features until the plan is adjusted.

Ordering

Orders may be placed online or agreed in writing. Where there is a conflict, the written order form or statement of work takes precedence for pricing and commercial terms, and these Terms apply to everything else.

8. Fees, payment, taxes, and refunds

Fees

Fees are as shown at checkout or agreed in writing. Unless stated otherwise, fees are exclusive of VAT.

Payment

We must pay on time using the payment method we provide. If we do not pay, we may suspend access until payment is received.

No set off

We must not withhold, set off, or deduct payments except where required by law.

Refunds

Fees are non refundable except where required by law or explicitly stated in writing.

9. Participant rules and camera requirement

Before an interview can start, the Participant must tick a box confirming they agree to these Terms and acknowledge the Privacy Policy.

Participants must keep their camera on during the interview. If the camera is turned off, the interview may pause or end. The Customer may offer an alternative method where required for accessibility or where the Customer chooses to allow it.

Participants must not:

Impersonate another person or misrepresent identity.
Submit unlawful, harmful, abusive, defamatory, or discriminatory content.
Attempt to reverse engineer, interfere with, or disrupt the Services.
Circumvent security, access controls, or usage limits.
Record, copy, or share interview content where prohibited by the Customer or applicable law.

Participants acknowledge:

The interview may be recorded.
Outputs may contain errors and must be reviewed by the Customer.
The Customer, not Interviewa, makes the final decision.

10. Customer responsibilities

The Customer is responsible for:

Setting fair, lawful, and role relevant interview criteria.
Providing required notices to Participants, including privacy and recording notices.
Ensuring use of the Services complies with employment law, admissions rules, equality law, and all applicable regulations.
Deciding how Outputs are used and ensuring appropriate human review.
Handling Participant requests, complaints, and disputes relating to the Customer decision process.

11. Acceptable use

We must not use the Services:

To violate any law, regulation, or third party rights.
To create or distribute malware or attempt unauthorised access.
To scrape, harvest, or bulk collect personal data.
For high risk decisions without appropriate human oversight and governance.
To build or train a competing product using the Services or Outputs.

We may suspend or terminate access if we reasonably believe there is a breach of these Terms, misuse, a security risk, legal risk, or a risk of harm to Participants.

12. Intellectual property

Our intellectual property

We own all rights in the Services, including software, models, workflows, branding, and documentation, excluding Customer Content and Participant Content. We grant the Customer a limited, non transferable right to use the Services during the subscription term.

Customer Content and Participant Content

As between us and the Customer, the Customer owns Customer Content, and the Customer or Participant owns Participant Content, subject to the licences below.

Licences to operate the Services

The Customer grants us a licence to host, copy, process, transmit, and display Customer Content and Participant Content only to provide, secure, maintain, and improve the Services, and to meet legal obligations.

Feedback

If we receive feedback or suggestions, we may use them without restriction and without payment.

13. AI outputs, limitations, and disclaimers

Outputs are generated by automated systems and may be inaccurate, incomplete, misleading, or biased.

Outputs are not professional advice and must not be relied on as the sole basis for decisions.

The Customer is responsible for reviewing Outputs and making decisions.

We do not guarantee any hiring, admissions, training, performance, completion, or outcome.

14. Data protection and privacy

Our use of personal data is described in our Privacy Policy and Cookie Policy on the website.

Where we process Customer Data on behalf of a Customer, the Customer is typically the controller and we are the processor. The Customer agrees to enter into our Data Processing Addendum if required.

15. Third party services

The Services may integrate with or rely on third party services such as hosting, communications, identity checks, analytics, or payment providers. We are not responsible for third party services we do not control.

16. Availability, maintenance, and support

We aim to provide high availability, but we do not guarantee uninterrupted operation. We may perform maintenance and may temporarily suspend the Services for security, upgrades, or operational reasons.

17. Suspension and termination

Suspension

We may suspend access immediately where we reasonably believe there is a security incident or credible threat, misuse or breach of these Terms, or continued access creates legal risk or harm.

Termination by Customer

The Customer may cancel according to the plan terms or written agreement. Cancellation does not entitle refunds except where required by law.

Termination by us

We may terminate if fees are overdue and remain unpaid after notice, there is a material breach not remedied within a reasonable period, or continued provision becomes unlawful.

Effect of termination

On termination, access ends and we may delete Customer Data according to our retention terms. The Customer remains responsible for exporting any data they need before termination, where export tools are available.

18. Warranties

We provide the Services using reasonable care and skill.

Except as required by law, the Services are provided as is and as available. We do not warrant that the Services will be error free, uninterrupted, or fit for a particular purpose.

19. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under law.

Subject to the above, our total liability arising out of or in connection with the Services is limited to the fees paid by the Customer to us in the 12 months immediately before the event giving rise to the claim.

Subject to the above, we are not liable for loss of profits, revenue, contracts, business, goodwill, or anticipated savings, indirect or consequential loss, loss arising from Customer decisions, or errors in Outputs where used without appropriate review.

20. Indemnity

The Customer will indemnify us against claims, damages, fines, and costs arising from Customer Content, the Customer decision process and outcomes, breach of laws relating to employment, admissions, equality, or privacy, or use of the Services in a way that breaches these Terms.

21. Consumer users for Training plans

This clause applies only where the user is an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.

Nothing in these Terms affects statutory rights under UK consumer law.

22. Changes to these Terms

We may update these Terms. If changes are material, we will provide reasonable notice by posting an updated version on the website or by email for account holders. Continued use after the effective date means acceptance.

23. General terms

Assignment

The Customer may not transfer these Terms without our consent. We may transfer our rights and obligations as part of a reorganisation, financing, or sale.

Force majeure

We are not liable for delays or failure caused by events outside our reasonable control.

No waiver

A failure to enforce a right is not a waiver.

Severability

If any part is unenforceable, the rest remains in force.

Entire agreement

These Terms and any written order form or statement of work form the entire agreement for the Services.

24. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where consumer law requires otherwise.

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